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A survey carried out by the Nuclear Decommissioning Authority (NDA) on stakeholder perceptions of its work shows that the non-departmental body is making positive progress in its mission to clean up the UK’s nuclear legacy sites.
The results showed an increase in positive perceptions and support for the professionalism and integrity of NDA staff.
A record 829 external stakeholders offered their views on the NDA’s performance in the work conducted by Opinion Research Services (ORS) during the summer and fall of 2022 – nearly 200 more than the previous survey in 2020.
As in 2020, two groups of stakeholders participated. Key stakeholders known to the NDA participated in telephone interviews, communicating regularly. Subscribers of NDA Digital Communications who are not known to NDA, including those who label themselves as “the general public,” completed an online survey.
The percentage of key stakeholders that NDA operates in an open and transparent manner has increased significantly to 89% – compared to 78% in 2020. Among other stakeholders less familiar with the NDA, this figure increased from 52% to 54%.
Almost all key stakeholders (98%) believe that an NDA is essential to the successful clean-up of the UK’s nuclear legacy, and this was supported by 84% of other stakeholders who also believe that an NDA is essential to the success of the mission.
There has been a significant increase in the percentage of key stakeholders who would speak positively about the NDA – 64% agreed compared to 45% two years ago.
The NDA leadership was also given a vote of confidence by key stakeholders – up from 64% in 2020 to 88% approval this year. Trust in other digital stakeholders has also increased by 10%. His approval rating for the NDA leadership rose to 45%, up from 35% in 2020.
Another feature of the survey of key stakeholders who interact regularly with NDA was the positive description and feedback of their personal engagements with NDA staff – with many paying tribute to the professionalism, integrity, openness and kindness of NDA staff.
The NDA’s Head of Stakeholder Engagement, John McNamara, said the improving results are testament to the commitment and hard work of NDA staff engaging with external stakeholders.
The results reveal a fascinating collection of perspectives on how we connect and how others perceive us. But they particularly point to a professional yet open way of engagement that our key stakeholders clearly appreciate.
NDA’s work is largely dependent on the “social license” provided to us by external stakeholders, and this survey, conducted every two years, gives us independent feedback on how stakeholders view our progress, how we engage, and . What can NDA do better?
Working closely with stakeholders to co-create our strategy is just one reason these results improve. It is also about involving our stakeholders, and most of all listening to their views.
Approval ratings are very high among key stakeholders close to the NDA’s work, but it was notable that positive results were achieved in both stakeholder groups. Of particular importance to the NDA is that approval ratings among key stakeholders working closely with the NDA showed a very positive increase in 2020 compared to the previous survey.
All participating stakeholders were asked about their views on the role and reputation of the NDA, its performance, culture and leadership, and the advancement of the NDA’s mission.
The survey was anonymous, but those taking part identified themselves as community representatives, regulators, UK government and exchange administrations, NGOs, academia, supply chains and around 400 people who classed themselves as “members of the public”.
Other highlights of the survey include:
- The percentage of key stakeholders who understand the NDA’s work is 96% – the highest level recorded in over a decade. Among other stakeholders it is 78%
- About 80% of key stakeholders say they trust the NDA, while another 52% trust the NDA – but it should be noted that this figure is rising and is the highest recorded in the last four surveys.
- Major stakeholders who believe that NDA is making good mission progress increased from 82% to 85% in 2020. The figure for other stakeholders is 52% – also increasing
- Key stakeholders who believe that the NDA is positively helping to build sustainable communities have increased from 75% in 2020 to 87% this year. Among other stakeholders it has also increased to 59%.
- The percentage of key stakeholders who believe the NDA reports to them effectively increased from 75% to 89% in 2020. Among other stakeholders it is 62%.
The research also highlights areas where stakeholders feel the NDA could do better including:
- The challenge for NDAs is to reach a larger, more diverse set of stakeholders
- More communication from the NDA around technical challenges dealing with high-risk materials
- Reservations about NDA achieving value for money – although they see the “One NDA” approach as a step forward
- Stakeholders in other parts of the country have made the NDA very focused on their work in West Cumbria.
For further information contact the NDA Head of Stakeholder Relations at john.mcnamara@nda.gov.uk.
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