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Consumer Reports just lowered its annual Reliability scores and dropped seven different vehicles from its recommendation list due to poor performance. One of those cars is the Ford Mustang Mach E and it’s the only all-electric vehicle from the bunch. Here’s what knocked it out of the ring.
To gather its reliability data, Consumer Reports sends out questionnaires to its members. Specifically, it asks about issues in 17 different aspects of the vehicle experienced in the past 12 months. This year, it compiled data from more than 300,000 vehicles from the 2000 model year to 2022. Reliability data plays a large role in the Overall CR Score for a vehicle and in this case, it looked at the final year of Mach-E production. .
The issues for the Mustang Mach-E spanned a number of systems. “In our survey, owners reported problems with the electronics inside the vehicle with the display screen freezing; some even require hardware replacement. Other reported problems were reported in the electrical system with battery pack and charging system issues, battery cell failure, and multiple battery and charge errors,” the report said.
Read: American Brand Cars Among Unreliable In Consumer Reports Annual Rankings
That shouldn’t be too surprising. Throughout the year, we’ve reported several issues with Mach-E. In June, Ford issued a stop sale on the vehicle due to potential power outages. In July, owners sued Ford over problems with the SUV. The Blue Oval said it has addressed the concerns raised by Consumer Reports though.
“We listen to all customer feedback, including Consumer Reports, and the concerns raised by customers. The survey results are from a population of vehicles in the early stages of the launch of these vehicles and those concerns have been addressed,” a spokesperson for the organization said.
Specifically addressing the Mach-E, Ford said it is providing over-the-air (OTA) updates and software changes to fix battery issues and improve charging features.
It’s not all bad news. 17 vehicles have now earned a CR recommendation. They are the Audi Q3, Buick Enclave, Chevrolet Corvette, Ford Escape Hybrid, Genesis G80, Genesis GV70, Hyundai Santa Fe, Hyundai Santa Fe Hybrid, Kia Seltos, Kia Sorento Hybrid, Kia Soul, Lincoln Corsair, Lincoln Nautilus, Mini Cooper, Mitsubishi Outlander, Nissan Rogue, Subaru Ascent, and Volvo S60.
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