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The Ford Mustang Mach-E is arguably one of the most popular EVs outside of Teslas in the United States today, but Consumer Reports doesn’t seem too impressed with the all-electric crossover so far. According to the magazine’s recent Auto Reliability Survey, Consumer Reports no longer counts the Ford Mustang Mach-E as one of its recommended vehicles.
It’s a blow to Ford’s electric crossover, especially since Consumer Reports added the Mustang Mach-E to its list of recommended vehicles last year. The magazine then noted that its recommendation was due to the Mach E’s excellent reliability ratings obtained from Consumer Reports surveys. The Mach-E also unseated the Tesla Model 3 as Consumer Reports’ Top EV Pick for 2022.
Ironically, this reliability that caused the addition of the Mach-E last year also caused the car to lose its recommendation this time around. Mustang Mach-E owners have reported issues with the display screen, which sometimes freezes, as well as the vehicle’s charging system. Issues with the Mach-E’s electrical problems have also been reported, and some have also experienced battery issues.
Ford, for its part, issued a statement on the matter. According to the veteran automaker, the issues outlined in the Consumer Reports surveys have been addressed. The company also made a point to highlight that it is doing its best to ensure that the Mach-E is continuously improved.
“We listen to all customer feedback, including Consumer Reports and the concerns raised by customers. The survey results were from a population of vehicles early in the launch of these vehicles and those concerns have been addressed. For the Mach-E, we have issued a recall for certain vehicles in 2021 and 2022. We have updated the software to prevent any damage to the contactors. In July, we rolled out an OTA (over the air) update that included improvements to the plug and charge feature to increase the charger’s successful activation rate,” said Ford.
While the Mach-E was the only electric car to lose a Consumer Reports recommendation in the magazine’s recent survey, it wasn’t the only Ford to receive a markdown. Joining the Mustang Mach-E is the 2023 Ford Bronco Sport, which lost its recommendation due to several quality concerns, such as issues with its engine head gasket, braking system, and fit and finish, among others.
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