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Tata Power will offer clean and green energy products and solutions to the people of Odisha, said a top official of the power utility. CEO & MD, Tata Power, Praveer Sinha said this while attending the India Smart Grid Forum (ISGF) organized distribution utility conference here on Thursday.
“Odisha is the best model of public-private partnership that delivers results to the state’s customers. Odisha’s electricity distribution has gone through commendable changes in a short span of time,” Sinha told reporters here.
Answering a question to offer clean and green energy products and solutions to the people of Odisha, he said that Tata Power is planning to set up EV charging stations to promote clean mobility across the state. He said that in order to encourage the use of renewable energy, TP Discoms will offer the installation of solar panels on the back. Solar water pumps and home automation solutions.
Stating that Odisha’s electricity distribution is undergoing commendable changes in a short span of time, Sinha said that distribution companies here have not only been able to reduce AT&C’s losses but also improve customer reliability and connectivity.
Meanwhile, many legacy problems faced by customers have been selected, officials That said that almost 20 million meters that are not working have been replaced by discoms led by Tata Power. In Odisha, four discoms-TPCODL, TPNODL, TPSODL, and TPWODL, are supplying power to more than 9.5 million consumers.
In addition, Tata Power has implemented Smart Grid technology across discoms resulting in increased customer satisfaction. of customers throughout the sector. Discoms are focusing on the entire customer journey right from getting connected to billing metrics to resolving complaints to facilitating bill payments. Discoms have integrated technology in their services to serve customers well, he said.
“Our distribution business in Odisha, which we have been taking forward for the past two years, is doing very well. All four Tata Power vehicles are providing excellent service to customers,” he said.
When asked about the measures taken by the discoms taken by Tata Power, Sinha said that the distribution company has undertaken massive network expansion and proactive maintenance of the power supply network to improve reliability resulting in reduction of feeder tripping by 30-40%.
Central Power System Control Centers (CPSCCs) have been established in all Discoms for real time monitoring and dynamic power management. To ensure error-free billing, Optical Character Read (OCR) technology has been implemented.
Around 2000 Fuse Call Centers (FCCs) across the country have been upgraded to better serve customers in rural areas. FCCs include customized mobile applications for instant data flow from Customers with lineman and responsible party, he said.
TP Discoms also launched a women’s empowerment program called Abha Shakti in which members of women Self Help Groups (SGHs) are trained to become social change agents. Abha Shakti members are provided with livelihood skills through digital technology and knowledge of consumer-centric operations such as meter reading, billing, and collection (MBC) activities, thus enabling them to become self-employed, Sinha said.
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