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While Ford is in the midst of a massive recall involving windshield wipers, an Ontario man says he’s been trying to fix his wiper motor in his Ford F-150 pickup truck for more than two months.
“As long as it’s raining I can, but when it turns to snow and ice and slush I can’t see and it’s just not safe to drive,” said Brian Moore of Toronto.
There is a recall of the Ford F-150, model years 2021 and 2022, which includes 453,650 trucks in the United States and 103,076 in Canada.
Moore’s 2018 F-150 Ford truck was not part of the recall, but he said his wipers stopped working two and a half months ago, and he has been trying without success to get a Ford supply parts to repair them under warranty .
“I tried turning them on and off to see if they would reset, but they don’t do anything but sing back and forth,” Moore said, adding, “It’s also really awkward when you’re driving. and the wipers are stuck in the middle of the windshield.”
When Moore went to his Ford dealer, he was told the parts were on back order and he had no idea when he would get his wipers fixed.
Moore said he’s been driving without working wipers for months and he’s worried that come winter it won’t be safe to be on the road, but he said he needs his truck to get to work and drive his family.
“All I asked was for them to give me rent and they said no. They’re not responsible for any damage if I can’t see and I don’t know what else to do,” Moore said.
Ford was required to issue a recall and notify the National Highway Traffic Safety Administration in the US because, in the case of rain, sleet or snow, there is an increased risk of a crash if the wiper motors stop working .
CTV News Toronto reached out to Ford Canada on Moore’s behalf and they agreed to look into his case.
The next day, Ford told Moore it would pay for a rental car for him until the parts arrived to fix his truck which was good news for Moore.
“This is the best news. Thank you for your help CTV News because I couldn’t have done it without you,” said Moore.
If you have a Ford truck with wipers that have stopped working, contact your dealer immediately. If your truck is part of the recall, Ford said it plans to send letters to owners in early January and that the wiper motor will be replaced free of charge.
Ford also said there have been no accidents or injuries related to the wiper motor recall.
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