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A Ford customer got more than they bargained for on a recent trip to an Electrify America charging station. In the process of topping up their F-150 Lightning, they heard a loud boom before the charger and the truck died. Now, the owner is waiting for a resolution while their truck is idling, hundreds of miles from home.
That customer was Eric Roe, an electric vehicle enthusiast. He owns not only an F-150 but an electric Kia Niro with 66,000 miles on it. He’s been around his fair share of electric chargers and cars so you can imagine his surprise when the truck and charger stopped.
To make matters worse, he was in Newport, OR, on a road trip about 1,000 miles from home with family and two dogs in tow. Once the big boom happened, he contacted Electrify America and Ford but ended up needing roadside assistance. A tow truck had to drag the car out of the space and onto the flatbed because it wouldn’t go into neutral.
Read: Electrify America Adds First Megawatt Storage System At Charging Station
My @Ford pulled away from a @ElectrifyAm charging station after the EA charger fried my truck. pic.twitter.com/V7tFWPWSoi
— Eric Roe (@Eric_L_Roe) November 27, 2022
At first, the dealer told him it would have to wait until December 9th to see. Fortunately, a Ford representative reached out on the Twitter thread and escalated the case. Now, Roe says the 12-volt battery needs to be replaced before they can diagnose the issue.
There is confusion there though as Roe isn’t sure what has changed between when he was last in the tuck and now. “Dealership got it in the bay, and now it says the 12 volt is dead, but it was working when we sat here after the issue. They won’t do anything until they get the replacement 12 volt,” he tweeted. Starting today morning, Roe said the Ford company is involved and trying to get to the bottom of things.
An Electrify America spokesperson told MotorTrend that it is working with Roe and Ford and confirmed that all parties are trying to come up with answers. We’ve also reached out to Ford for comment and will update this story as soon as we hear back.
This is not one of the newer chargers. But if I find anything out, I’ll post an update. pic.twitter.com/DTcs4qRN1b
— Eric Roe (@Eric_L_Roe) November 28, 2022
Photo Eric Roe/Twitter
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