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Empire ford is hiring an Automotive Service Advisor/Writer. Join an awesome team!
Earn $70,000.00 – $100,000.00 per year
Job description
Empire Ford needs a Trained Ford Certified Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership could be your next career home. Put your people skills to work for us and find out more today.
Please submit resume to David Pacheco, Director of Service and Parts at dpacheco@buyempireautogroup.com
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Three years of automotive service advisor experience required, Ford experience preferred, but not required.
Job Responsibilities
Greet service department customers promptly and politely—attitude is everything!
Listen to customers and clearly translate repair needs to techs
Sell additional services using low-pressure, high-integrity methods
Provide an accurate repair/maintenance estimate
Follow the rules of care and operation of the vehicle
Follow up on each repair and keep customers informed of progress
Sell and manage extended warranties
Check the quality of the repair and make sure all work is complete
Notify customers when vehicles are ready for pickup
Review and explain repairs and associated costs to customers
Handle minor customer concerns and complaints
Keep the Service Manager informed of all problems and potential problems
Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
Bilingual a plus
Compensation
$5,000.00 sign on bonus to qualified candidates.
Compensation is based on experience and commensurate with Fortune 500 companies. We offer the highest compensation packages in New England.
Benefits include medical, vision and dental insurance, 401K retirement savings plan, PTO (Personal Time Off), company paid continuing education and training. The
Health insurance
Paid time off
Dental insurance
401(k)
Vision insurance
Life insurance
Referral program
Employee discount
The
Our company maintains a strong policy of equal employment opportunities for all associates. We hire, train, promote and compensate associates based on personal and professional ability and potential for advancement without regard to race, color, religion, sex, national origin, age, marital status status, disability or citizenship, as well as other classifications protected by applicable federal, state or local law.
Equal Opportunity Employer Drug Free Area
Please submit resume to David Pacheco, Director of Service and Parts at dpacheco@buyempireautogroup.com
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